P2P Dispute Resolution & Appeals

P2P Dispute Resolution & Appeals

While most P2P trades complete smoothly, disputes can arise. ByteExchange provides a structured appeal process to resolve conflicts fairly.

When to File an Appeal

As a Buyer:

  • You sent payment but the seller has not released crypto
  • The seller is unresponsive after the payment time limit

As a Seller:

  • The buyer claims to have paid but you have not received the payment
  • The buyer sent the wrong amount
  • The buyer used a third-party payment account

How to File an Appeal

  1. In the active trade chat, click Appeal.
  2. Select a reason for the appeal.
  3. Upload evidence (screenshots of payment confirmation, bank statements, etc.).
  4. Add a description explaining the situation.
  5. Submit the appeal.
Appeals can only be filed during an active trade. Once crypto is released, appeals are not available.

Appeal Process

  1. Submitted — Your appeal is in the queue for review.
  2. Under Review — A ByteExchange moderator is examining the evidence from both parties.
  3. Resolution — The moderator makes a decision based on the evidence.
  4. Completed — Crypto is released to the rightful party.

Response Times

  • Appeals are typically reviewed within 30 minutes to 4 hours.
  • Complex cases may take up to 24 hours.
  • Both parties are notified of the resolution.

Cancel an Appeal

If the issue is resolved between parties:

  1. Go to the trade and click Cancel Appeal.
  2. The trade returns to its normal state.

Evidence Tips

  • Always take screenshots of your payment confirmations.
  • Keep bank or payment app transaction records.
  • Save the P2P chat history (it is preserved automatically).
  • Timestamp evidence is crucial.

Prevention Tips

  • Verify payment in your actual bank account, not just from screenshots.
  • Trade with highly-rated users.
  • Follow the payment methods specified in the ad.
  • Never make payments to third-party accounts.