To close your ByteExchange account, go to Settings → Security, scroll to Danger Zone and choose Delete Account. Before closing, withdraw your balances and close any open orders. You confirm with your account password, and once the account is closed every device is signed out.
Before you close
- Withdraw your funds. The account closes once every balance is empty — see Withdraw crypto.
- Cancel open orders. Open orders need to be closed first.
- Save what you need. You can download your order history from the Orders page with Export to CSV.
Close your account
- Open Settings → Security.
- In Danger Zone, select Delete Account.
- Tick the confirmation box and enter your account password.
- Confirm. You will see "Your account is now closed" and be signed out of all devices.
You can send one closing request per day.
What happens to your data
Closing your account ends your access and stops all activity. Your records — including identity verification records, which are kept for five years — are kept for the period the law requires. This is a legal requirement, and it also means your history is still on record if you ever need it.
FAQ
Can I close my account while I still have a balance?
Withdraw your balances first. The account closes once every balance is empty and no orders are open.
Is my data deleted when I close my account?
Your access ends right away. Your records stay stored for the legally required period — identity verification records for five years.
I am worried someone else has access. Should I close my account?
You can protect it first: sign out every device under Settings → Activity → Revoke All, change your password, and contact support for help.