How to Contact ByteExchange Support

You can reach ByteExchange support in three ways: ask the AI Assistant in the Help Center for an instant answer, open a support ticket from the Help Center's Contact Support tab for our team, or send /support followed by your question to @ByteExchangeTradeBot on Telegram. Replies to your tickets appear on the ticket page and in your notifications.

1. AI Assistant (instant answers)

  1. Open the Help Center and choose the AI Assistant tab.
  2. Type your question, for example "How do I enable 2FA?".
  3. Sign in first for answers based on your own account.

When a question needs a person, the assistant offers a Send to Support Team button that turns the conversation into a ticket for you. The number of AI messages per hour and per day depends on your account tier; the chat shows how many you have left.

2. Open a support ticket

  1. Sign in and open the Help Center.
  2. Choose the Contact Support tab.
  3. Fill in Subject, pick a Department (General, Trading, Deposits & Withdrawals, Security, P2P or Technical) and describe the issue in Message (up to 2,000 characters).
  4. Tap Submit Ticket.

Your tickets are listed under Your Tickets on the same tab. Open one to read replies from BEXC Support and answer them on the ticket page. You get a notification whenever the team replies.

If you send several tickets in a short time, the system asks you to add details to your open ticket instead, so everything about one issue stays in one place.

3. Telegram

  1. Connect your BEXC account to @ByteExchangeTradeBot (see Telegram notifications).
  2. In a private chat with the bot, send /support followed by your issue, for example /support my deposit has not arrived.
  3. The bot opens a ticket and replies with its number. Our answer comes back in the same chat.

For AI help in Telegram, send /ai_support followed by your question. Use these commands in the private chat with the bot, so your details stay between you and support.

What to include in a ticket

  • What you were doing and what you expected to happen
  • The coin, network and amount for deposit or withdrawal questions
  • The transaction hash (TxID) or order reference, if you have one
  • The time it happened and any message shown on screen

Never share your password, Master Key, fund password, 2FA or e-mail codes, private keys or full card numbers. BEXC Support never asks for them.

FAQ

Do I need an account to open a ticket?
Yes, tickets are linked to your account so the team can look into it securely. Sign in first, then use the Contact Support tab. The AI Assistant answers general questions without signing in.

Where do I see the reply to my ticket?
In the Help Center under Contact Support → Your Tickets. Open the ticket to read the reply and answer it. You also get a notification when the team replies.

Can I contact support through Telegram?
Yes. Link your account to @ByteExchangeTradeBot, then send /support with your issue in a private chat. The reply arrives in the same chat.

What information helps support solve my issue faster?
The coin, network, amount, transaction hash or order reference, the time it happened and any message you saw. Never include passwords, keys or verification codes.